What is Process Mining

What is Process Mining?

If you often engage in business processes, you have most probably heard of the term “process mining” and how more and more companies start implementing it to manage their businesses.

But what is process mining, and why it is becoming more popular these days?

Read on to discover all the great benefits of process mining and why you should use it instead of traditional process management methods!

What is process mining? Everything you need to know

Process mining is a technique that helps businesses to analyze and track various business processes. Unlike traditional business process management, where the processes are analyzed and tracked through process workshops and interviews, process mining uses available data from corporate information systems and showcases the real process.

Process mining is like having a digital X-ray machine for your business processes. It allows you to dive deeper into the surface and discover how tasks and data flow through your integrated systems. 

Simply put, process mining is the core of reconstructing, analyzing, and optimizing business processes based on real-time data the company captures in digital systems.

Why companies should do process mining

The implementation of process mining offers many benefits to companies. Here are some of the benefits for you to consider:

  • – Save your time and money through targeted automation: Have you heard about intelligent automation? This is the combination of robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), and other automation technologies to streamline your repetitive, dull tasks and help you focus on more important aspects. With the help of process mining, you can find out what kind of processes will benefit from automation, saving you time and resources.

  • – Gain fact-based insights: Process mining helps you get objective insights from real-time data, which you can use to audit, analyze, and improve your business processes.

  • – Improve customer satisfaction: Process mining will have a positive impact on your business, increasing the number of sales and decreasing the churn rates. Moreover, by automating manual tasks, you free up your employees’ time, encouraging them to spend more time on more meaningful and creative tasks.

If you aren’t sure whether to implement process mining in your company or not, answer the following questions:

  1. Do you have digitalized business processes? If so, you have data to analyze and gain insights into how effective the processes are.
  2. Do you operate in a market where the customer’s voice is important? Process mining will help you figure out what kind of problem your product or service has.
  3. Do you care about agility and flexibility in your organization? You should continuously monitor your business processes in order to change them depending on the new needs of your customers and stakeholders. 

Is the answer to any of these questions a “yes”? Then, you will definitely need to implement process mining in your organization.

Process mining use cases

Process mining use cases are countless considering the technology cuts across so many business functions and industries. Some of the most common use cases include:

Sales: Process mining can analyze the sales cycles and help organizations to better allocate resources and make process enhancements. 

Finance: With the help of process mining, businesses can make processes such as auditing more effective by identifying deviations. 

eCommerce: Businesses will better understand how certain processes work and can increase sales and improve customer experience.

Healthcare:  Process mining can improve the efficiency of patient encounters and the efficiency and cost associated with interdepartmental workflows within a healthcare setting. 

IT service management: Process mining aids in tracking and optimizing service requests, incident management, and problem resolution. It helps IT teams identify bottlenecks in their workflows, leading to faster issue resolution and improved service quality.

Fraud detection and prevention: Process mining plays a vital role in fraud detection by identifying irregular or unexpected patterns in data. It helps organizations spot anomalies in financial transactions, procurement processes, and employee activities.

How to start the process? The importance of relevant data

As you can see, the core of process mining is the data! Without accurate and comprehensive data, the entire process mining endeavor would be akin to navigating a maze blindfolded. Thus, the role of data gathering in the process mining landscape cannot be overstated.

One of the main challenges that companies face when implementing process mining is the collection of relevant and real-time data. Many companies have data stored in different places and in different formats, making it difficult to gather the data in one place and use it for process mining purposes.

Most companies need the following type of data in order to implement process mining in their businesses:

1. Real-time data

How accurate will your analysis be if you take outdated data and make important decisions based on this data? The processes change all the time, and so do customer demands and preferences. You will need fresh data in order to discover what your customers really want from your company and act accordingly.

2. Data from different sources

Gathering data from one source might not be trustworthy. The best option is to gather data from different sources and compare them before making decisions.

3. Quality and error-free data

You will need high-quality data for process mining. Inaccurate data full of different types of errors will mislead your team and lead them to wrong and inefficient conclusions. 

Considering the importance of high-quality data, you will need an effective process mining tool to help you with your business processes.

This is where Hexomatic comes in handy! The latter will allow you to scrape any website in minutes and automate tasks in different industries thanks to its 100+ automations.

The great thing about this tool is that it doesn’t require any coding skills. All you have to do is follow the simple steps mentioned on the website, and you’ll get fresh and error-free data from any platform. 

One of the best advantages of Hexomatic is that it can handle large-scale data extraction tasks with ease. Whether you need to carry out market research, collect market data, customer reviews, or product descriptions, Hexomatic can automate the process, saving you time and resources. 

By using Hexomatic and its endless capabilities, you can ensure that your process mining efforts are built on a solid foundation. 

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Hexomatic. The no-code, point and click work automation platform.

Harness the internet as your own data source, build your own scraping bots and leverage ready made automations to delegate time consuming tasks and scale your business.

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